Contact Us

If you have a question, comment, or concern and need to reach out to us, please use the following guidelines.

First, check our product guides or FAQ page to see if your question can be answered there.

Second, if you just need to order a spare part like a remote or adapter because you lost yours or it broke, you can do so here. Please read the descriptions very carefully so you order the correct item.

Finally, if none of the above answered your question and you still need to reach out to us, you can email us at support@sensorymoon.com

We will try to get back to you as soon as possible (typically two business days, but can be longer around holiday season).

PLEASE NOTE: if your question, comment, or concern is in regards to a product you ordered, please make sure to include your order number in your email message.

Unless you have an order number so we can verify you purchased from us (order numbers from other sellers are not acceptable), we will not be able to assist you.

You can find your order number in your email confirmation or the marketplace you ordered from.

We may also ask for pictures or video of your product to better deliver customer service. So providing these in your initial email may expedite the resolution.

 

Thanks! We will get back to you within 1 business day.
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