Shipping and Returns

🚚 We're happy to offer FREE Standard Shipping on all orders within the Continental United States! ✈️

Most of our products are in national fulfillment centers so you can typically expect 1-3 business days for processing and 3-5 business days for shipping.
For our international customers: at the moment we only ship to Canada. We offer standard shipping for a flat rate determined at checkout. Please note: we are not responsible for any customs fees you may have to pay when this product enters your country. You may be billed these fees several weeks after receipt of the item. Unfortunately, we do not have much insight into when or how much you may be charged.

If for any reason you are not completely satisfied with your SensoryMoon product(s) for up to 90 days from the date of purchase, you may return your item(s) for an exchange or full refund. We will even pay for shipping! No questions asked. 🤝
This is in addition to the 1-year warranty we already offer for all our products.
Just send us an email at support@sensorymoon.com with your order information and we would be happy to care of you. Please note: you MUST keep your original packaging (inner and outer boxes) in order for you to return the items. It does not matter if the items were used, but we will not accept products shipped back in different product or shipping boxes, as these have no guarantee of being secure.
If you'd like a replacement, we can get this shipped out for you ASAP. If you'd like a refund, we'd be happy to issue it right away, although it may take 5-10 business days to appear in your account.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee. We'll always do our best to take care of you. You'll love SensoryMoon Products, or your money back!

For all general inquiries, please contact us at
support@sensorymoon.com